Privacy Policy

At First Responders Academy we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, enrol in a course, or interact with us.

 

By accessing or using our website, you consent to the collection and use of your information in accordance with this policy.

We collect various types of personal information to provide you with our training services and improve your experience with us. This may include:

 

Personal Identifiable Information (PII): This includes your name, email address, phone number, and postal address.

Payment Information: We collect payment details (e.g., credit card information) through a secure payment gateway for course bookings.

Course Enrolment Information: This includes the courses you enrol in, dates, and attendance.

Unique Student Identifier (USI): We collect your USI as required by the Australian Government to provide nationally recognised training.

Website Usage Data: We collect data about how you interact with our website, such as your IP address, device details, and browsing history.

 

We use the information we collect for the following purposes:

 

Course Enrolment: To process your bookings and registrations for First Aid, CPR, and Manual Handling training.

Communication: To send you relevant course information, reminders, promotional offers, or to respond to your inquiries.

Payment Processing: To securely process payments for course enrolments.

Website Improvement: To enhance our website and services based on user feedback and interaction.

Legal Compliance: To comply with legal requirements, including reporting to regulatory bodies and processing USI records.

 

We take the protection of your personal information seriously. Our website and data storage systems are secured with SSL encryption, and we use trusted third-party payment processors to securely handle your payments. We also limit access to your personal information to authorized personnel only.

 

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following situations:

 

Service Providers: We may share your data with third-party companies that help us with payment processing, course management, and website analytics.

Legal Obligations: We may disclose your information if required to do so by law or in response to a lawful request from a government authority.

With Your Consent: We may share your personal data with your consent or where necessary for the provision of services (e.g., in emergency training or reporting requirements).

 

Under the Privacy Act 1988 (Cth), you have the following rights:

 

Access: You can request a copy of the personal information we hold about you.

Correction: If you believe any information we hold is incorrect, you can request a correction.

Deletion: You may request that we delete your personal information, subject to certain exceptions.

Opt-Out: You can opt-out of receiving marketing communications at any time by using the “unsubscribe” link in emails or contacting us directly.

 

We use cookies and similar tracking technologies to improve your experience on our website (please see our Cookie Policy above).

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically to stay informed.

 

If you have any questions or concerns about your privacy or this policy, please contact us at:

📧 Email: info@firstrespondersacademy.com.au

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