Privacy Policy
First Responders Academy is committed to protecting and respecting your privacy.
How this policy applies.
For questions about this policy or your booking, contact FRA at info@firstrespondersacademy.com.au.
Introduction
This Privacy Policy outlines how we collect, use, store and disclose personal information when you visit our website, enrol in a course or interact with us.
What information do we collect?
We may collect your name, email, phone number and postal address; payment information through secure payment providers; course enrolment information; your Unique Student Identifier (USI) where required for nationally recognised training; and website usage data such as IP address, device details and browsing activity.
How we use your information
We use information to process bookings and registrations, communicate course information and reminders, process payments, improve the website and services, and meet legal and regulatory requirements including USI and training-reporting obligations.
How we protect your information
FRA uses SSL encryption, trusted third-party payment processors and access controls intended to limit personal information to authorised personnel.
How we share your information
FRA does not sell or rent personal information. Information may be shared with service providers supporting payment processing, course management and analytics; where required by law; or with your consent where necessary to provide services.
Your rights
Under the Privacy Act 1988 (Cth), you may request access to or correction of personal information held about you. You may also request deletion subject to applicable exceptions, and opt out of marketing communications.
Cookies and tracking technologies
FRA uses cookies and similar technologies to support and improve the website. See the Cookie Policy for more information.
Changes to this policy
FRA may update this Privacy Policy from time to time. Updated wording will be published on this page.
Contact
Questions about privacy can be directed to info@firstrespondersacademy.com.au.