Frequently Asked Questions (FAQs)

First Aid, CPR & Manual Handling Training

General Information

What nationally recognised courses do you offer?

We offer a wide range of accredited courses under the Australian Qualifications Framework (AQF), including:

HLTAID009 – Provide Cardiopulmonary Resuscitation (CPR)

HLTAID010 – Provide Basic Emergency Life Support

HLTAID011 – Provide First Aid

HLTAID012 – Provide First Aid in an Education and Care Setting

HLTAID014 – Provide Advanced First Aid

HLTAID015 – Provide Advanced Resuscitation and Oxygen Therapy

HLTWHS005 – Conduct Manual Tasks Safely (Manual Handling)

All courses are delivered on behalf of ABC First Aid RTO 3399 and comply with ASQA standards.

Enrolment & Payment

How can I enrol in a course?

You can enrol easily online via our website or by phone.

What payment methods do you accept?

We accept Visa, MasterCard, EFT (bank transfer) and PayID.

Can I cancel or reschedule my course?

Yes, we offer flexible rescheduling. Please notify 48 hours in advance to avoid cancellation fees. Terms are outlined in our cancellation policy. You may reschedule your course free of charge by providing at least 48 hours’ notice prior to the course start time. Rescheduling with less than 48 hours’ notice may incur a rebooking fee of up to $25. No-shows or non-attendance without notice will result in the forfeiture of course fees.

Unique Student Identifier (USI)

To enrol in any nationally recognised training in Australia, you must provide a valid USI (Unique Student Identifier).

If you don’t have a USI, you can create one at usi.gov.au.

We cannot issue your certificate without a valid USI.

Please ensure your USI is provided before or on the day of your course.

Course Delivery & Requirements

How long do the courses take?

Here’s an overview of course durations:

Course Delivery Time

HLTAID009 (CPR)

1-2 hours face-to-face or blended

HLTAID011 (First Aid)

3 – 4 hours face-to-face or blended

HLTAID012 (Education & Care)

3 – 4 hours face-to-face or blended

HLTWHS005 (Manual Handling)

2 hours

HLTAID014 / HLTAID015 (Advanced)

8 hours

What is blended learning?

Blended courses allow you to complete theory online, followed by a short in-person practical session. This offers flexibility while meeting all national standards.

What should I bring to the course?

Valid photo ID
Comfortable clothing for practical activities
Completed eLearning (for blended delivery)
All course materials, equipment, and training aids are provided including a FREE CPR mask.

Certification & Renewal

Are your certificates nationally recognised?

Yes. You will receive a Statement of Attainment issued by an RTO, recognised across Australia.

How long is the certification valid?

CPR (HLTAID009): 12 months (annual refresher recommended)
First Aid (HLTAID011 / HLTAID012): 3 years (with annual CPR refresher)
Manual Handling (HLTWHS005): No national expiry, but most workplaces recommend renewal every 1–2 years
Advanced First Aid/Resuscitation: 3 years (with CPR annually)

Will my certificate show date of expiry?

Your certificate will only show Date of Issuance with recommendations of renewals/refreshers as per the First Aid Code of Practice.

When will I receive my certificate?

Digital certificates are typically emailed within 24–48 hours after successful course completion. Same-day issuing is available for most courses.

Workplace & Group Training

Do you offer on-site training for workplaces, businesses or schools?

Yes. We provide on-site training Australia-wide for schools, aged care centres, childcare providers, construction sites, gyms, businesses and offices etc. Customised programs are available.

Can the training be tailored to our industry or needs?

Absolutely. We offer industry-specific modules aligned with Safe Work Australia, WorkSafe, ACECQA, and other regulatory bodies.

Is group or corporate training discounted?

Yes. We offer competitive rates and group discounts for bookings of 5 or more participants.

Manual Handling (HLTWHS005)

What is Manual Handling training?

HLTWHS005 – Conduct Manual Tasks Safely equips participants with the knowledge and skills to perform lifting, pushing, pulling, and carrying tasks safely in the workplace, reducing the risk of musculoskeletal injuries.

Who needs Manual Handling training?

This course is essential for workers in:

Aged care and disability support
Healthcare and nursing
Warehousing and logistics
Manufacturing
Hospitality and cleaning services

What does the course cover?

Identifying hazardous manual tasks
Assessing risks
Implementing safe work practices
Use of mechanical aids and proper lifting techniques

Course Specifics

What’s the difference between HLTAID009, HLTAID011, and HLTAID012?

HLTAID009: CPR only (Adult & Infant)
HLTAID011: Full First Aid (includes CPR, bleeding, burns, fractures, asthma, etc.)
HLTAID012: First Aid tailored for early childhood and school educators – meets ACECQA and Education and Care Services National Regulations standards

Will your training help us meet workplace safety compliance?

Yes. Our courses meet the compliance standards of Safe Work Australia, WorkSafe VIC/NSW/QLD/WA, NSW Health, ACECQA, and other relevant bodies.

What if I don’t pass the course?

Our trainers are supportive and experienced. If you need additional support, we offer free reassessment and flexible options to help you succeed.