FAQs
Answers before your next step.
Find practical answers about provider support, course requirements, bookings and certification.
A useful starting point.
Choose a question, explore the relevant course or service, then check the details before you book. Sana can help when the requirement is unclear.
What would you like to know?
Choose a question for guidance from FRA’s course and service information.
Guided answers, not a live chat. Your choices stay on this page. Service and training guidance only; no medical advice.
Clinical Advisory
Provider support
What does FRA Clinical Advisory support?
Clinical governance, clinical audits and file review, care planning and RN assessment, incident and clinical risk review, policies and frameworks, workforce capability and recurring Fractional Clinical Advisory.
Can FRA provide ongoing clinical governance support?
Yes. Fractional Clinical Advisory is designed for providers that need recurring senior RN support around leadership, clinical risk and assurance without necessarily appointing another full-time senior clinical role.
Can FRA support digital care planning?
FRA can support clinically led implementation of digital care-planning and governance workflows, including Salus for care providers, while keeping clinical judgement and validation with appropriately qualified people. Salus is optional; it is not a requirement across FRA services.
How do we choose the right advisory service?
Start with the issue and the support you already have internally. Use the guided questions to find a starting point, or contact FRA to discuss the provider setting, priorities and scope.
Training
Courses & certification
How do I choose a course?
Start with your role, setting and employer’s requirements. The guided questions can point you to relevant FRA courses; read the participation requirements and confirm the choice with Sana if you are unsure.
Which courses are nationally recognised?
The training catalogue identifies nationally recognised courses individually. Those courses are delivered on behalf of ABC First Aid RTO 3399. Mental Health Support in the Workplace is explicitly labelled non-accredited.
Do I need a USI?
A valid Unique Student Identifier (USI) is required for nationally recognised training. If you do not have one, you can create it through the Australian Government USI service before training.
How long do CPR and First Aid courses take?
HLTAID009 Provide Cardiopulmonary Resuscitation (CPR): 2 hours face-to-face standard; 30 minutes face-to-face* express; Up to 1 hour pre-course learning pre-course learning.HLTAID011 Provide First Aid: 6 hours face-to-face standard; 1 hour face-to-face* express; Up to 2 hours pre-course learning pre-course learning.HLTAID012 Provide First Aid in an Education and Care Setting: 6.5 hours face-to-face standard; 1 hour face-to-face* express; Up to 2.5 hours pre-course learning pre-course learning.
Who can book an express CPR or First Aid course?
Express participants must have previously completed the relevant unit and bring a copy of their expiring Statement of Attainment. Check the full requirements on the individual course page before choosing an express session.
What if the calendar does not show a suitable session?
Open the All Courses calendar or contact FRA about availability and group delivery: info@firstrespondersacademy.com.au or 0406 687 471.
What payment methods are available?
The current FRA website lists Visa, MasterCard, EFT (bank transfer) and PayID.
Can I reschedule?
FRA’s current policy allows free rescheduling with at least 48 hours notice. Less than 48 hours may attract a rebooking fee. Refer to the Cancellation & Refund Policy for the current terms.
When are certificates issued?
For nationally recognised courses, Statements of Attainment are issued by ABC First Aid RTO 3399 subject to successful completion of all course requirements and internal processing. A specific issue timeframe is not guaranteed.
Can FRA deliver training at our workplace?
Yes. Workplace and group delivery can be arranged for organisations, with practical scenarios contextualised where appropriate to the workplace and team.
How can I check current offers?
Contact FRA to ask about current offers and eligibility before booking: info@firstrespondersacademy.com.au.
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